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Quality is inherent in the collaborative process
for which Corbett is known. Every placement, whether temporary or
full-time, is backed with a 100% satisfaction guarantee.
Our Process Guarantees Success
Getting to know you
Fully understanding your unique needs is where we start.
For, only when we are armed with this information are we then
equipped to meet our goal of exceeding your expectations.
Information gathered from our meeting with you is entered into
our proprietary data base. In this way all that is learned by the
Corbett Service Coordinator who is working with you is easily and
effectively shared with others in our organization. The result is
that every resource at our disposal can be brought to your
service.
Employee selection
We expect a lot of the people we employ. Besides benefits,
tips and pay policies, once assigned, all employees undergo a
thorough orientation and sign a commitment agreement to uphold our
quality standards. Our staff members discuss with the employee such
information as dress code, reliability, punctuality, and appropriate
work habits. As well, any additional information that you wish to
include is added to the formal orientation
process.
Meeting your
requests
Once we receive your order, we access our data base
to match both the skills you have requested, and the corporate
culture of your firm with our registry of personnel - all within our
guaranteed time limit of 30-minutes. We fully understand that time
is of the essence when you are faced with a staffing problem. That's
why we guarantee our response time. If we fail to meet the 30-minute
commitment, you will be credited 2 hours of temporary employment
service.
The Quality Goal:
Zero Defects The Guarantee:
100%
It all hinges on effective communication. That's
why we adhere to a firm policy of effective follow-up with both you
and our employee.
-- Assignment employees are advised to
arrive
15 minutes early the first day and to
call our
office to inform us of their safe and
timely
arrival.
-- Our service staff calls
you within the first two
hours of the
assignment to evaluate the
performance of our
employee.
-- We also will check with our
assignment
employee at the end of the first day
to make
sure they are comfortable meeting your
needs.
-- Weekly follow-up calls are placed both with
you
and the assignment employee through the
end
of the assignment.
End of Assignment Procedure
-- Once completed, a final phone check is
made
and a survey sent to our clients to
evaluate both
the assignment employee as well
as the
Corbett service staff.
--
Questionnaires are sent periodically
throughout
the year to all clients encouraging
their
suggestions as to how Corbett can
continue
to improve its service.
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